Huraian
There are few needs as vital to the human spirit as being validated and understood, and there are few things as emotionally devastating as the empty void of not being heard. Listening is a strange and powerful force. No one is more valued, treasured, and appreciated than the deeply effective listener. In business, people spend more than forty percent of their time listening, but it's often done so poorly it results in botched projects, wasted time, effort and untold expense.