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"When They Say They Can't Help It" is a groundbreaking book written by Andre Koen, a highly experienced diversity trainer based in Minnesota. In this thought-provoking and enlightening guide, Koen explores the depths of unconscious bias and provides effective strategies to overcome it, utilizing the powerful framework of Cognitive Behavioral Therapy (CBT). Unconscious biases are deeply ingrained attitudes and stereotypes that influence our thoughts, actions, and decision-making processes.